How long does my order take to ship?

Please allow 24/48 hours for shipping details. Depending on the season of shipment, butters may be shipped with cooling pack to prevent melting. This may require a more expedient delivery method. No worries! If you do receive your butter melted or more loose than normal, there is a solution. Place it in your freezer for 30-40 mins or keep it at room temp for 2-4 hours. Queen Antoinette’s Mango Butter WILL BOUNCE BACK BABY! If you are still unsatisfied after trying these methods, give us a call or email and we will make it right!

Do you offer international shipping? 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For all shipping inquiries, please send an email to qbamllc@qbamcreations.com

What is your return policy? 

Returns Policy

We have a no return, no refund policy. Unless you received an incorrect or damaged product. 

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How To Return An Item?

Your item (s) must be in its original unused condition to be returned. Your must return the item (s) within 3 business days of receiving it.

1. Please email qbamllc@qbamcreations.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:

Queen By All Means Creations LLC
Returns Department Tracking #
4510 Bagley Garden Ct

Katy, TX 77449

We will notify you by e-mail once your return has been processed.

Return Exceptions

Items that have been completely used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item has been found to be damaged, you may return it for an exchange, but you still will have to pay return shipping.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.